Something not adding up? Start here.

support@borderrunapp.com. A real person reads every message. If you are writing about a specific clock, telling us the country and the dates you logged gets you a useful answer far faster than a screenshot alone.

Almost always this comes down to the crossings behind it, so check those first:

• Open Trips and check every entry and exit is there, on the right date. A missing exit is the single most common cause of a number that looks too low.
• Check who each crossing was for. A crossing logged against you does not move your vehicle's clock, and the other way round.
• Check your passport country in Settings. The rules that apply depend on it.
• Still wrong? Send us the country and the dates. Border rules change, and if ours are out of date we want to know today rather than after it costs someone a fine.

iOS asks for permission the first time only. If you said no then, the app cannot ask again and the switch will not stick.

• Open the iOS Settings app, scroll to BorderRunner, and turn Calendars or Location on there.
• Come back to BorderRunner and use the switch again. It should take immediately, with no prompt.

Location is only ever read while the app is open, and only to work out which country you are in. See Privacy.

Signing in sends a short code to your email rather than a password. Codes expire, so request a fresh one rather than reusing an old email. Check spam, and check you used the same address you signed up with.

Worth knowing: you do not need an account to use BorderRunner. Signing in exists to back your clocks up and move them to a new phone. If you are only locked out of the backup, your data on the device is untouched.

Payment is handled by Polar, and your receipt links to their billing portal where you can update your card, see past payments, or cancel. The Account screen in the app links there too.

• Cancelling an annual plan stops the next renewal. You keep access until the period you already paid for ends.
• Refunds: write to us within 14 days and we will send it back, no questions.
• Lifetime is a single payment with nothing to cancel.

Both live on the Account screen. Export downloads your profile and full crossing history. Delete removes your account and its cloud copy. Neither needs a request to us.

BorderRunner is a counting tool, not legal or immigration advice. Border rules change, and the officer at the desk decides. Use it to know where you stand and to plan, then confirm anything that matters with the authority for that country.